Refund Policy

Last updated August 30, 2026

The short version

Cancel any time before you approve the proof and you pay nothing. After approval the cards are custom made for your business, so they are not returnable. If a card is faulty or wrong because of something I did, I replace it at no cost. Physical damage, loss, and theft after delivery are not covered.

Cancelling before production

Submitting the form costs you nothing and commits you to nothing. You can cancel at any point before you approve the proof, for any reason, and you will not be charged. If you already paid, you get the full amount back.

After you approve the proof

Once you approve a proof, the card gets printed and the tag gets programmed and locked to your business. It cannot be resold or reused, so approved orders are not cancellable and not returnable.

Faulty or incorrect cards

I replace a card free, including return shipping if applicable, when:

The NFC tag does not work on a phone with NFC turned on
The QR code does not scan
The card opens the wrong link because I programmed it wrong
The printing differs from the proof you approved
The card arrives damaged

Tell me within fourteen days of receiving your cards and send a photo or a short video of the problem. There is nothing to send back unless I ask for it.

What is not covered

Errors that were on the proof you approved, such as a wrong phone number or a typo
Any physical damage once the cards are in your hands, including water, heat, bending, scratching, cracking, and general wear
Cards that are lost, misplaced, or stolen after they have been delivered to you
A customer's phone having no NFC or having it switched off, which is what the QR code is for
Google changing or removing your listing or its review link after the card was made
Not getting as many reviews as you hoped

On that last point, if Google changes your review link, get in touch. Depending on the situation I can often reprogram or replace at a reduced cost rather than full price.

How refunds are paid

Approved refunds go back by the same method you paid with. Allow five to ten business days for it to appear, depending on your bank or card issuer.

Your legal rights

This policy sits on top of your rights under Ontario consumer protection law, it does not replace them. If the law gives you a stronger right than this page does, the law applies.

Contact

To cancel an order or report a problem, email info@ndlstudios.com with your business name and roughly when you ordered.